Shipping & Delivery

Last Revised: January 31, 2025

At shop.abeytrust.com, we strive to deliver your tech products safely and promptly. Below, you’ll find all the details about our shipping and delivery processes.

Order Processing

Processing Time: Orders are processed within [1–2 business days] after payment confirmation.
Same-Day Processing: Orders placed before [12:00 PM GMT+1] on business days may qualify for same-day processing.
Order Changes: Contact us immediately at support@abeytrust.com if you need to modify or cancel an order. Once shipped, changes cannot be made.

International Shipping

Available Countries: Nigeria, United States, United Kingdom
Delivery Time: 7–15 business days (varies by destination).
Cost: Calculated at checkout based on weight and destination.
Customs & Duties: Customers are responsible for any import fees or taxes.

Delivery Details

Tracking Information: You’ll receive a tracking number via email once your order ships. Track your package here using our carrier partners (e.g., UPS, FedEx).
Signature Required: Some orders may require a signature upon delivery for security.
Fragile Items: All electronics and gadgets are packaged with anti-static materials and protective padding to ensure safe transit.

Shipping Restrictions

Battery-Powered Devices: Some international destinations restrict lithium-ion batteries. Check local regulations before ordering.
High-Value Items: Insured shipping is automatically applied to some orders

Delays & Issues

Carrier Delays: Extreme weather, customs, or logistical issues may occasionally delay delivery. Check your tracking number for real-time updates.
Lost or Damaged Packages: Contact us immediately at support@abeytrust.com with your order number and details. We’ll work with the carrier to resolve the issue.

In-Store Pickup

Available: Select “Store Pickup” at checkout if you’re near our physical location.
Address: 1, Egbado Street, Dalemo Bus-Stop, Off Baale Animashaun Road
Alakuko, Lagos State, Nigeria
ID Required: Bring a valid ID and order confirmation email for pickup.

Contact Us

For urgent shipping inquiries, reach out to our team:
Email: support@abeytrust.com
Phone: +447780510590,+2347063783986

FAQs

Q: Do you ship on weekends or holidays?
A: No—orders are processed and shipped on business days (Monday–Friday, excluding holidays).

Q: Can I upgrade my shipping method after placing an order?
A: Contact us at support@abeytrust.com ASAP. Upgrades are subject to carrier availability.

Q: What if my package is marked “delivered” but I didn’t receive it?
A: Check with neighbors or your local post office first. If unresolved, contact us for assistance.

Q: Do you offer free returns?
A: Yes! See our Return Policy for details.