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Eligibility
Items must be returned within [14 days] of delivery.
Products must be in like-new condition, with all original packaging, accessories, manuals, and protective coverings intact.
Proof of purchase (order number or receipt) is required.
For health, safety, and licensing reasons, the following items cannot be returned unless defective:
- Personalized or custom-configured devices.
- Products with removed or tampered serial numbers.
- Items marked as “final sale” or “clearance.”
Processing
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed within [14 business days] and credited to your original payment method.
Refund timing depends on your payment provider (e.g., bank processing may take 5Â business days).
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Initiate a Return:
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Log in to your account, go to “My Account” > “Orders,” and select the item(s) you wish to return.
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If you checked out as a guest, contact us at support@abeytrust.com with your order number.
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Pack Your Item:
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Include all original packaging, accessories, cables, manuals, and a copy of your receipt/order confirmation.
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Use protective packaging to prevent damage during transit.
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Ship Your Return:
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For prepaid return labels (if applicable), attach the label to your package and drop it off at a carrier location.
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For self-arranged returns, ship to:
1, Egbado Street, Dalemo Bus-Stop, Off Baale Animashaun Road
Alakuko, Lagos State, Nigeria -
We recommend using a trackable and insured shipping method.
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To exchange an item, please return the original product following the steps above and place a new order on our website.
If you receive a damaged, defective, or incorrect item:
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Contact us immediately at support@abeytrust.com with your order number, photos of the issue, and a description.
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We’ll arrange a replacement, refund, or return label at no cost to you.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
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Many of our products come with a manufacturer’s warranty. Please check the warranty terms included with your product.
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For warranty claims, contact the manufacturer directly or reach out to us for assistance.
For questions about returns, refunds, or warranty claims, contact our team:
Email:Â support@abeytrust.com
Phone: ,+2347063783986
Address: 1, Egbado Street, Dalemo Bus-Stop, Off Baale Animashaun Road Alakuko, Lagos State, Nigeria
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised “Effective Date.”