No products in the cart.
Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
We will send you an email if any part of your order is canceled or if we need more information to process your order.
We’re sorry to hear that your order is incomplete! Here’s how we can help:
Check Your Shipping Confirmation Email: Sometimes, items may be shipped separately. Review your shipping confirmation email to see if your order was split into multiple shipments.
Check the Packaging: Ensure all packaging materials (including any additional boxes or envelopes) have been opened and inspected, as items may be packed separately.
Contact Us: If you’re still missing items, please reach out to our customer support team at support@abeytrust.com. Be sure to include your order number and details about the missing items.
We’ll investigate the issue and work quickly to resolve it, whether it’s reshipping the missing items or providing a refund.
We’re here to help! If you encounter any issues with your order, such as damaged items, incorrect products, or missing items, please follow these steps:
Inspect Your Order: As soon as you receive your package, carefully check the contents to ensure everything is correct and in good condition.
Contact Us Promptly: If you notice any problems, please reach out to our customer support team within [X days] of receiving your order. You can email us at support@abeytrust.com or call us at [phone number]. Be sure to include:
Your order number
Photos of the issue (if applicable, e.g., damaged items)
A description of the problem
We’ll Resolve It: Our team will work quickly to address the issue, whether it’s sending a replacement, issuing a refund, or providing further assistance.
Getting a return label is easy! Here’s how:
Start a Return Request:
Log in to your account on our website and go to the “Order History” section.
Select the order you’d like to return and follow the prompts to initiate a return.
If you checked out as a guest, visit our Returns Center and enter your order number and email address to start the process.
Receive Your Return Label:
Once your return request is approved, we’ll email you a prepaid return label (if applicable) along with instructions on how to package and ship your return.
Ship Your Item:
Print the return label, attach it to your package, and drop it off at our nearest shipping carrier location.
Resetting your password on our store is quick and easy! Just follow these steps, but you can always reset your password on the login page:
Go to the My Account Page:
Click on the “My Account” link (usually found in the top menu or footer of our website).
Click “Account Details”:
On the account details, you will be able to reset your password.
We’re sorry to see you go! If you’d like to cancel your account, please follow these steps:
Request Account Deletion:
Unfortunately, our store does not have a built-in feature for customers to delete their own accounts. To proceed, please contact our customer support team at support@abeytrust.com
Provide your account details (e.g., email address or username) so we can verify your identity and process your request.
Confirmation:
Once your request is received, we’ll confirm the deletion of your account and any associated personal data, in compliance with our Privacy Policy.
 We understand how important it is to receive your refund promptly. Here’s what you need to know:
Processing Time:
Once your return is received and inspected, refunds are typically processed within 14 business days. Please note that this timeframe may vary depending on your payment method and bank.
Refund Notification:
You’ll receive an email confirmation once your refund has been processed. Be sure to check your spam or junk folder if you don’t see it in your inbox.
Bank Processing Time:
After the refund is processed, it may take additional time for the funds to appear in your account, depending on your bank or payment provider. This usually takes 14 business days.
Check Your Payment Method:
Refunds are issued to the original payment method used during purchase. If you paid with a credit/debit card, the refund will be credited back to that card. For other payment methods (e.g., PayPal), the refund will go to that account.
If it’s been longer than expected and you still haven’t received your refund, please contact our customer support team at support@abeytrust.com or call us at [phone number]. Be sure to include your order number and any relevant details so we can assist you quickly.
We want to make returning an item as easy as possible! Here’s how to initiate a return:
Review Our Return Policy:
Before starting a return, please review our Return Policy to ensure your item is eligible for return and meets all requirements.
Please contact us at support@abeytrust.com with your order number and details about the item you’d like to return.
Pack Your Item:
Once your return request is approved, you’ll receive instructions on how to package your item. Be sure to include all original packaging, tags, and accessories.
Ship Your Return:
If a prepaid return label is provided, print it, attach it to your package, and drop it off at our nearest shipping carrier location.
Refund or Exchange:
Once we receive and inspect your returned item, we’ll process your refund or exchange within 14 business days. You’ll receive an email confirmation once this is complete.
We accept returns within 60 days of delivery. Items must be unused, in their original packaging, and include all tags. To start a return, visit your account on our website or contact us at support@abeytrust.com. Some items, like final sale or personalized products, may not be eligible for returns. Shipping fees may be non-refundable.
You can check if you qualify for free shipping at checkout. Once you enter your shipping address, our system will automatically calculate shipping costs and display any free shipping options if applicable.
We also mention free shipping eligibility on product pages and during promotions. If you have any questions, feel free to contact us at support@abeytrust.com.
If your order has not been shipped yet, you can update your delivery address by contacting our support team at support@abeytrust.com as soon as possible.
If your order has already been shipped, address changes may not be possible, but we’ll do our best to assist you. For future orders, you can update your address in your account settings on our website.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
You can pay securely at checkout using various payment methods, including [credit/debit cards, PayPal, and any other payment options we offer]. Payment is required at the time of purchase to process your order.
All transactions are encrypted and secure. If you experience any issues with payment, feel free to contact us at support@abeytrust.com.
Payment Options:
- Cash.
- Checks.
- Debit cards.
- Credit cards.
- Mobile payments.
- Electronic bank transfers.
You may receive notifications from us for various reasons, such as:
- Order confirmations and shipping updates
- Payment status or issues
- Promotions, discounts, or special offers (if subscribed)
- Account updates or security alerts
If you have any concerns or need assistance, feel free to reach out to us at support@abeytrust.com.
For more details, you can:
- Visit our [FAQ page] for common questions.
- Contact our support team at support@abeytrust.com.
- Check your order details in your account on our website.
- Follow us on social media for updates and promotions.
We are an online store, so we don’t have physical locations. However, you can shop with us anytime at shop.abeytrust.com
If you need assistance, our customer support team is available at support@abeytrust.com. 😊
The Seller Feedback Rating is a score based on customer reviews and experiences with our store. It reflects factors like product quality, shipping speed, and customer service.
We value your feedback! If you’ve shopped with us, consider leaving a review to help us improve. If you have any concerns, feel free to contact us at support@abeytrust.com. 😊